FREQUENTLY ASKED QUESTIONS
What are the shipping times for your products?
We do our best to ship your order within 24 hours, sometimes this time can reach 72 hours. Your order will then be entrusted to the carrier, and you will be delivered within 5 to 20 working days. (Depending on periods, promotions, your location and transport service)
Is delivery free?
It depends on several factors (Promo, periods, etc.). If delivery is free, we will display it on our site.
Do you deliver anywhere in the world?
Currently, we mainly deliver to Europe and Canada. Please check the list of countries available for delivery when placing your order.
I have not received all the items in my order, what is happening?
Our products are shipped separately depending on your order. For example, if this contains items from two different warehouses, there will therefore be two deliveries. The rest of the order will certainly arrive shortly.
I received a damaged item. What can I do?
We are sorry to hear this. Simply send us a message via the site contact form, email or chat and we will send you a similar replacement item as quickly as possible.
What is the quality of the products you offer?
Our items are carefully made by professionals, we prioritize the quality of materials in order to create quality items.
What payment methods are available?
We accept all major credit cards (VISA, MasterCard, AMEX) and PayPal payments. However, we do not accept checks, money orders or bank transfers.
How to make a product return?
For any request for information, contact us by email address email@example.com
If you would like more information about returns, please refer to our Returns and Refund Policy.
Are return costs covered?
All return costs and other charges are the responsibility of the customer.
Can I request a refund for the product?
You can submit a refund request on our support: firstname.lastname@example.org
Once the product has been shipped, any attempt to cancel an order or obtain a refund from your financial institution without contacting us will be considered FRAUD and you will be required to respond to a complaint from our company.